It is in the heart of the French countryside, at the foot of the Bugey mountains, that the roots of Ligne Roset are anchored. With a family tradition rich with over 150 years' EXPERIENCE, Ligne Roset has manufactured its furniture by the Rhône river since 1860.

All furniture is made in Briord, in a vast workshop where the majority of operations are done by hand, the manufacturing of chairs or sofas requiring, indeed, a demanding craftsmanship. Two tapestry-makers are responsible for training new apprentices. They learn the precise movements and the required dexterity. This one-year in-house training values the work and ensures the quality of the products.

Observing the process of upholstering a sofa is like watching a performance. We follow with admiration the precise movements unfolding one after the other, for almost one hour, in a sequence that the upholsterer has mastered completely. The manufacturing of chairs, in fact, requires very few industrial processes. At the Briord factory, virtually all operations are manual. It is the special virtuosity of each of the seamstresses and upholsterers that allow our company to attain such manufacturing quality. Just by observing the sofa, it is possible to recognize the knack of one upholsterer's hand versus another, each one having skills and personal styles of their own.

And in this hive of activity, nothing is done at random. Hundreds of color thread spools are arranged next to sewing machines, carts are aligned to enable the sorting of sewed parts, blocks of foam are arranged by color. Piles of light pink, pale yellow and absinthe green fill the space, each tone representing a different foam density. They will soon be skillfully assembled to create a level of comfort tailored to each type of seat: a know-how that characterizes Ligne Roset's productions.

Bourgoin-Jallieu and Saint-Georges de Reneins are the two other facilities housing the seamstresses who complete the Briord team. There, qualified staff continues to master the skills that constitute the essence of the company trade. In Briord, a substantial area is destined for the storage of hides. There, one can walk among piles of leathers of different colors, selected among the best hides. Upon arrival, each hide is then closely examined. The smallest natural defect is detected, and then marked, so that the hide may be cut optimizing its natural quality

Since the manufacturing chain requires TRANSPORTING goods from one factory to another, the five production facilities are located in the countryside, in a neighboring area. Bedroom, living room, and office furniture are made in Saint-Jean le Vieux, in this large 45,000 square-meter plant where Bernard Lipp, great-grandson of the group founder, has installed environmentally-friendly production systems. Thanks to a sophisticated aspiration system, wood waste can be directly removed, to later be crushed and fed a boiler that heats the plant and adjoining offices. This sustainable approach is not new to the group.

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By ordering online, your order will immediately be linked to your closest Ligne Roset distributor.
With one of the strongest networks in high-end contemporary furniture Ligne Roset will deliver the best service and follow-up with your e-order.
A representative of the store will contact you within 48 hours after placing your order.
As your main point of contact, you will be able to contact this store whenever you need and they will keep you updated on the status of your order.
Even during the process of an e-order we put the human relationship at the center of our process.

To process your request, you must provide us with your order confirmation number received in your order confirmation e-mail. Without this number, the treatment of your request might take much longer. Thank you for your understanding.

Please inspect your purchase immediately upon delivery. If an item is damaged or unsatisfactory, your local retailer in charge of your order will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or exchange. You may also contact us via e-mail at customerservice@rosetusa.com. If you receive a damaged, defective or incorrect item, we will work with you to make things right.

These delivery, cancellation and return policies are only valid for items purchased on the official Ligne Roset (www.ligne-roset.com/us) e-commerce website for the U.S. market. 

Quick Ship Products
A non-refundable fee of 15% applies to returns, cancellations or changes on Quick Ship products. Full refunds are only given if the order is canceled within 48 hours of the order being placed.
White Glove Delivery service charges are not refundable. Returns must be received in original condition within 30 days. Credit card orders will receive refunds in the form of a credit back to the original account.

Returns are accepted only in the warehouse of your local retailer. No returns will be accepted at the store location itself. To make a return, please fill out a Return form and email to return@rosetusa.com. You will then be contacted by the store in charge of your order(s) with further details.

Made to Order Products
We do not accept any returns or exchanges on made to order furniture, this includes products not included in quick ship and/or custom (your choice of finish and fabric) products. 
Cancellation of an order can only be done within 48 hours of the order being placed. If you wish to cancel an order, please fill out a Cancellation form and e-mail to cancel@rosetusa.com. You will then be contacted by the store in charge of your order(s) with further details.


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