FAQs

Aftersale

I have an after-sale question, who can help me?
You can contact the retailer where you purchased your products.
I need replacements parts for my Ligne Roset products, can you help?
Please contact your retailer who will be happy to help.
Is it possible to recover a sofa or armchair?
In many cases, covers are available. For a quotation, please contact your local retailer.

Assembly

Can you provide usage and assembly instructions?
These should arrive with your goods. We recommend that the assembly of most articles is undertaken by a professional. If your assembler requires these instructions, you can contact your local retailer who will have access to assembly instructions for every product.
I am moving, can you recommend a moving service?
Please contact your retailer who will be happy to advise.

Designers

I am a designer and would like to have my designs considered by Ligne Roset. Who should I contact?
Please visit our 'Contact Us' page to submit your contact details.

Employment Opportunities

I would like to work for Ligne Roset, are there any vacancies?
Please view current vacancies.
Alternatively e-mail your CV speculatively.

Potential Retailers

I would like to become a retailer for Ligne Roset who should I contact?
Please e-mail your contact details and details of your store. We will be in touch to discuss this further.

Pre-purchase

How can I receive a Ligne Roset catalog?
To view our range of products either:
Protect the environment and download an electronic version of the catalog.
Request a free catalog in the mail.
Visit your nearest store for your 2016 catalog.
How can I find the price of an item?
At Ligne Roset, we believe in providing you with as much choice as possible for each model so that you can make each purchase a completely personal and individual one. For example, with the Feng range, there are 18 different options for the sofa itself (including choice of feet) 38 fabric choices which range in price from grade E to grade X and on average forty different color options.
It is unlikely there will ever be two people with exactly the same sofa! For expert help and advice on all options available to you, you will need to speak to your local retailer who will  also be able to provide you with comprehensive information regarding pricing.
Where is my nearest distributor?
See our Distributor section for your nearest Ligne Roset Distributor.

Press/Media

I am a member of the press and would like to learn more about Ligne Roset. Do you have a PR agency?
Yes, BDE handles our public relations. Please e-mail them, and they will be in touch shortly.
I would like to feature Ligne Roset in a film/television/exhibition who should I contact?
BDE looks after all PR, please e-mail them and they will be in touch shortly.

Product Care

Where can I find cleaning instructions?
General Instructions should arrive with your goods. We recommend that most cleaning is undertaken by a professional upholstery dry cleaner.
For further information contact your local retailer or please see the Downloadable pdf cleaning guides:
General guide for upholstery Download PDF
Leather Download PDF
Fabrics: Wool Download PDF
Fabrics: Alcantara Download PDF
Fabrics: Trevira Download PDF
Fabrics: Microfibers Kvadrat Download PDF
Eaton table (wood) Download PDF
Cabinets, tables and accessories Download PDF
How do I remove an upholstery cover?
Please see the attached guide or contact a professional upholsterer for more information    Download
Do you have a professional upholstery dry cleaner you recommend?
We cannot recommend a specific professional upholstery dry cleaner. What we would suggest is that you make sure that whichever company you choose uses perchlorethylene. Alternatively, please contact your local retailer for recommendations of professional upholstery dry cleaners in your area.

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