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Delivery will be made to the address specified when you complete the Order. The Dispatch Confirmation will set out the method and final price of delivery and We will contact you in order to arrange delivery.
We will use a variety of delivery methods depending on the size of the Product you order and the speed with which you wish to receive it. For more information on our delivery arrangements and prices, please see our FAQs. Please note that we will only deliver to a mainland address in Great Britain.
We will aim to fulfill your order within the delivery period set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are circumstances beyond our control which prevent us from doing so, for example, import delays or higher than anticipated demand. Where this is the case, we will be under no liability to you for such delay or failure.
A competent adult over the age of 18 must be available at the delivery address to carefully check the Products and sign and acknowledge their receipt in a safe and satisfactory condition. Any defect must be reported immediately to your stockist. If no adult is present when We attempt to deliver, We reserve the right to charge additional amounts for storage of the Product and for any necessary redelivery charges.
If we are unable to access your property to deliver a Product due to restrictions at the property, we may provide you with the option to cancel your Order, provided that we reserve the right to retain up to 50% of the full amount you paid for the Product.
(a) You must inform Us in writing at the address specified in the Dispatch Confirmation;
(b) You must either (i) return the Product(s) to Us in a new and unused condition and with the original packaging, and at your own cost and risk or (ii) arrange for us to pick up the Product in which case you will be responsible for paying any pick up fee (see further FAQs); and
(c) You must take reasonable care of the Products while they are in your possession. We reserve the right to charge you for any damage to the Products while they are in your possession.
You will not have any right to cancel a Contract for the supply of any bespoke Products made to your order (i.e. any non-express delivery items).
Your refund will be processed as soon as practicable and not more than 30 days after the date you give us notice of cancellation. We will only make a refund using the same method of payment You originally used to pay for the Product.
This paragraph does not affect your statutory rights.