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Notas Legales

The site www.ligne-roset.com is a property of ROSET SAS (hereinafter “Ligne Roset website”), with a capital of 10,000,000 euros, the registered office of which is domiciled:

1 route du Pont - 01470 Briord

registered with the Bourg-en-Bresse RCS under number 545 920 076.

The Ligne Roset brand is a registered trademark. The site is declared to the CNIL under number 1058542.

ROSET SAS is registered in the national issuer register on the furniture items market, under number FR002918. This number guarantees that ROSET SAS, by joining ECOMOBILIER, is in compliance with the regulatory obligations incumbent on it in application of Article L 541-10-1-10e of the Environment Code.

Intellectual and Industrial Property

The general structure as well as the content of the Ligne Roset website, in particular the texts, photographs, images and sounds, are the exclusive property of ROSET. Any reproduction, in whole or in part, of this Ligne Roset website or its content, by any means whatsoever, without the express authorization of ROSET is prohibited. This Ligne Roset website respects copyright. All rights of the authors of protected works reproduced and communicated on this Ligne Roset website are reserved. Except without prior written authorization, any use of the works other than individual and private reproduction and consultation is prohibited. The violation of all these mandatory provisions subjects the offender, and all responsible persons, to the criminal and civil penalties provided for by law.

Protection of personal data

The Ligne Roset website collects personal data relating to its users in the frameworks described below. The data collected is only that provided by the user himself when using these services, except the IP address which is additionally recorded for the management of cookies and online orders.

1. The contact form. This data is kept in a database and is only used in the context of an email exchange. If the contact results in collaboration with Ligne Roset, this data is kept for customer management purposes.

2. The catalog request form. These data are kept in a database. They are only used for the transmission of information and are updated every 3 years.

3. The newsletter subscription form. This data is kept in a Mailchimp database. Please refer to their terms of use. They are kept until the user unsubscribes and refreshed every 3 years.

4. The exclusive offers and personalized information form. This data is kept in a Mailchimp database. Please refer to their terms of use. They are kept until the user unsubscribes and refreshed every 3 years.

5. The private sales registration form. This data is kept in a Mailchimp database. Please refer to their terms of use. They are kept until the user unsubscribes and refreshed every 3 years.

6. The appointment request form. This data is kept in a database and is only used for the exchange of information. If the contact results in collaboration with Ligne Roset, this data is kept for customer management purposes.

7. The information request form. This data is kept in a database and is only used for the exchange of information. If the contact results in collaboration with Ligne Roset, this data is kept for customer management purposes.

8. The registration forms linked to an order on the online store. This data is kept in a database for customer management and billing purposes. They are sent to the partner stores in charge of delivery.

9. Cookies (see next point).

The information collected may be transmitted to our partners in charge of their operation in accordance with the indications previously indicated or to the partner stores. The method of communication with the Internet user can be done by post, email, phone call or SMS depending on the type of form completed.

In accordance with European Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, users whose data have collected have the right to consult these data, to request their correction or, if necessary, their deletion. Users can also object to the processing of data concerning them.

These rights can be exercised by sending a request

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By ordering online, your order will immediately be linked to your closest Ligne Roset distributor.
With one of the strongest networks in high-end contemporary furniture Ligne Roset will deliver the best service and follow-up with your e-order.
A representative of the store will contact you within 48 hours after placing your order.
As your main point of contact, you will be able to contact this store whenever you need and they will keep you updated on the status of your order.
Even during the process of an e-order we put the human relationship at the center of our process.

To process your request, you must provide us with your order confirmation number received in your order confirmation e-mail. Without this number, the treatment of your request might take much longer. Thank you for your understanding.

Please inspect your purchase immediately upon delivery. If an item is damaged or unsatisfactory, your local retailer in charge of your order will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or exchange. You may also contact us via e-mail at customerservice@rosetusa.com. If you receive a damaged, defective or incorrect item, we will work with you to make things right.


Quick Ship Products
A non-refundable fee of 15% applies to returns, cancellations or changes on Quick Ship products. Full refunds are only given if the order is canceled within 48 hours of the order being placed.
White Glove Delivery service charges are not refundable. Returns must be received in original condition within 30 days. Credit card orders will receive refunds in the form of a credit back to the original account.

Returns are accepted only at the warehouse of your local retailer. No returns will be accepted at the store location itself. To make a return, please fill out a Return form and email to return@rosetusa.com. You will then be contacted by the store in charge of your order(s) with further details.


Made to Order Products
We do not accept any returns or exchanges on made to order furniture, this includes products not included in quick ship and/or custom (your choice of finish and fabric) products. 
Cancellation of an order can only be done within 48 hours of the order being placed. If you wish to cancel an order, please fill out a Cancellation form and e-mail to cancel@rosetusa.com. You will then be contacted by the store in charge of your order(s) with further details.

How Is Your Information Protected?
This site has security measures in place to protect the loss, misuse and alteration of information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card information and sign-in password, are stored in encrypted format at all times. This Website, and more importantly all user information, are further protected by a multi-layer firewall based security system.
 
Correcting and updating your information
Users of our Site are able to modify their account information, such as shipping and billing addresses, each time they place an order with us.
 
Payments
Ligne Roset collects the entire amount due at the time of the order. All prices on our website are listed in U.S. dollars and do not include tax and transportation costs. Sales tax is charged based on the State where the customer resides. For items offered as a set, the price listed refers to the entire set.
 
Contact Information
If you have any questions concerning this Privacy Policy or about Ligne Roset's information collection practices, please contact us at customerservice@rosetusa.com
At Ligne Roset we believe in providing you with as much choice as possible for each model so that you can make each purchase a completely personal and individual one. For example, with the Feng range there are 18 different options for the sofa itself (including choice of feet) 38 fabric choices which range in price from grade E to grade X and on average forty different colour options. It is unlikely there will ever be two people with exactly the same sofa! For expert help and advise on all options available to you, you will need to speak to your local retailer who also be able to provide you with comprehensive information regarding pricing.