Ligne Roset is pleased to extend our Trade Program to qualified interior designers, architects, and design professionals contributing to hospitality and residential projects. Members will benefit from trade privileges.
In order to be eligible for the Ligne Roset Trade Program, you must live in either the U.S.A, Canada or Latin America.
Please submit one of the following credentials to start a Trade account:
Resale or Sales Tax Certificate
Current AIA or IDI provincial registration
Current ASID membership
Interior design certificate
Federal ID form, WP or document with EIN number
Trade account applicants must also provide both of the following items:
A copy of business card or a request written on company letterhead
A short written description of professional credentials or a link to the company website.
When submitting the completed application, please include the above documentation and send in either by email or fax. Once we have received and reviewed the completed application, we will be in touch to inform you of the status of your application to the Ligne Roset Trade Program.
Once you have been approved, you will receive an account number that is to be presented in-store at the time of purchase with a picture ID corresponding to the Trade member.
Subscription to the newsletter
To process your request, you must provide us with your order confirmation number received in your order confirmation e-mail. Without this number, the treatment of your request might take much longer. Thank you for your understanding.
Please inspect your purchase immediately upon delivery. If an item is damaged or unsatisfactory, your local retailer in charge of your order will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or exchange. You may also contact us via e-mail at email@example.com. If you receive a damaged, defective or incorrect item, we will work with you to make things right.
These delivery, cancellation and return policies are only valid for items purchased on the official Ligne Roset (www.ligne-roset.com/us) e-commerce website for the U.S. market.
Quick Ship Products
A non-refundable fee of 15% applies to returns, cancellations or changes on Quick Ship products. Full refunds are only given if the order is canceled within 48 hours of the order being placed.
White Glove Delivery service charges are not refundable. Returns must be received in original condition within 30 days. Credit card orders will receive refunds in the form of a credit back to the original account.
Returns are accepted only in the warehouse of your local retailer. No returns will be accepted at the store location itself. To make a return, please fill out a Return form and email to firstname.lastname@example.org. You will then be contacted by the store in charge of your order(s) with further details.
Made to Order Products
We do not accept any returns or exchanges on made to order furniture, this includes products not included in quick ship and/or custom (your choice of finish and fabric) products.
Cancellation of an order can only be done within 48 hours of the order being placed. If you wish to cancel an order, please fill out a Cancellation form and e-mail to email@example.com. You will then be contacted by the store in charge of your order(s) with further details.