Delivery and Installation
These delivery, cancellation and return policies are only valid for items purchased on the official Ligne Roset (www.ligne-roset.com/us) e-commerce website for the U.S market.
Delivery
At Ligne Roset, shipping and handling charges are based on the value of your order. In order to meet your unique needs, Ligne Roset offers White Glove delivery service only.
Delivery to the continental United States.
An order is defined as one shipment for delivery to one address. The order value is calculated before taxes. For items that are on sale or discounted, the order value is calculated using the original price.
Order value with White Glove Delivery
< $500 $99 flat fee curbside delivery
$501 to $5,000 8% + $250 fixed flat fee
> $5,000 6% + $250 fixed flat fee
A White Glove Delivery includes a delivery appointment, inside delivery, assembly and placement in your room of choice and removal of all packing materials. Your local retailer will contact you to schedule the delivery window for a White Glove service. A White Glove Delivery does not include wall mounting, electrical or structural changes or assembly of cabinetry systems. Deliveries requiring cranes or window removal are available, subject to additional charges. Please contact your local retailer for additional information.
Delivery to Alaska, Hawaii, or Puerto Rico.
An order is defined as one shipment for delivery to one address. The order value is calculated before tax. For items that are on sale or discounted, the order value is calculated using the original price.
Order value with White Glove Delivery
≤ $5,000 8% + $550 fixed flat fee
> $5,000 6% + $550 fixed flat fee
Shop with Confidence
We stand behind the quality of everything we sell. Your satisfaction with our products is of the utmost importance to us. We make every effort to select and sell products constructed of premium materials built by highly skilled people to exacting standards.
If there is a problem with your order, contact your local Ligne Roset dealer within three (3) days of receipt. You may also contact us via e-mail at customerservice@rosetusa.com. If you receive a damaged, defective or incorrect item, we will work with you to make things right.
Returns and Exchanges
To process your request, you must provide us with your order confirmation number received in your order confirmation e-mail. Without this number, the treatment of your request might take much longer. Thank you for your understanding.
Please inspect your purchase immediately upon delivery. If an item is damaged or unsatisfactory, your local retailer in charge of your order will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or exchange. You may also contact us via e-mail at customerservice@rosetusa.com. If you receive a damaged, defective or incorrect item, we will work with you to make things right.
Quick Ship Products
A non-refundable restocking fee of 30% applies to returns, cancellations or changes on Quick Ship products. Full refunds are only given if the order is canceled within 48 hours of the order being placed.
White Glove Delivery service charges are not refundable. Returns must be received in original condition within 30 days. Credit card orders will receive refunds in the form of a credit back to the original account.
Returns are accepted only at the warehouse of your local retailer. No returns will be accepted at the store location itself. To make a return, please fill out a Return form and email to return@rosetusa.com. You will then be contacted by the store in charge of your order(s) with further details.
Made to Order Products
We do not accept any returns or exchanges on made to order furniture, this includes products not included in quick ship and/or custom (your choice of finish and fabric) products.
Cancellation of an order can only be done within 48 hours of the order being placed. If you wish to cancel an order, please fill out a Cancellation form and e-mail to cancel@rosetusa.com. You will then be contacted by the store in charge of your order(s) with further details.
Please be aware that furniture is susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.
Delayed Delivery Service
If there is a specific time period when you may not be able to accept delivery, please contact your local distributor. Items stored for more than 30 days will be subject to a 10% retail fee for monthly storage.
Ligne Roset Online Store Delivery Terms and Disclaimer
Ligne Roset upholds the highest level of production standards within every manufacturing facility. In the event of a change in your order’s lead time or cancellation, due to unforeseen manufacturing difficulties, delays, or limitations, the Ligne Roset dealer assigned as your primary point of contact will provide you with all of the details concerning your order.
All information related to order delivery contained within this site in not legally binding or guaranteed. For the most up-to-date production information regarding your order, please contact the Ligne Roset dealer assigned as your primary point of contact. Shipping lead-time is an estimated lead-time based on our long time knowledge of shipping goods from France to the USA. Please note that we cannot be held responsible for delays caused by weather condition, nor custom border control or anything that may happen during the shipping period.