Delivery and Installation


These delivery, cancellation and return policies are only valid for items purchased on the official Ligne Roset (www.ligne-roset.com/us) e-commerce website for the U.S market.


Delivery

At Ligne Roset, shipping and handling charges are based on the value of your order. In order to meet your unique needs, Ligne Roset offers White Glove delivery service only.

Delivery to the continental United States.

An order is defined as one shipment for delivery to one address. The order value is calculated before taxes. For items that are on sale or discounted, the order value is calculated using the original price.

Order value with White Glove Delivery
≤ $5,000 8% + $350 fixed flat fee
> $5,000 6% + $350 fixed flat fee

A White Glove Delivery includes a delivery appointment, inside delivery, assembly and placement in your room of choice and removal of all packing materials. Your local retailer will contact you to schedule the delivery window for a White Glove service. A White Glove Delivery does not include wall mounting, electrical or structural changes or assembly of cabinetry systems. Deliveries requiring cranes or window removal are available, subject to additional charges. Please contact your local retailer for additional information.

Delivery to Alaska, Hawaii, or Puerto Rico.

An order is defined as one shipment for delivery to one address. The order value is calculated before tax. For items that are on sale or discounted, the order value is calculated using the original price.

Order value with White Glove Delivery
 $5,000 8% + 550 fixed flat fee
> $5,000 6% + 550 fixed flat fee


Shop with Confidence

We stand behind the quality of everything we sell. Your satisfaction with our products is of the utmost importance to us. We make every effort to select and sell products constructed of premium materials built by highly skilled people to exacting standards.

If there is a problem with your order, contact your local Ligne Roset dealer within three (3) days of receipt. You may also contact us via e-mail at customerservice@rosetusa.com. If you receive a damaged, defective or incorrect item, we will work with you to make things right.

 

Returns and Exchanges

To process your request, you must provide us with your order confirmation number received in your order confirmation e-mail. Without this number, the treatment of your request might take much longer. Thank you for your understanding.

Please inspect your purchase immediately upon delivery. If an item is damaged or unsatisfactory, your local retailer in charge of your order will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or exchange. You may also contact us via e-mail at customerservice@rosetusa.com. If you receive a damaged, defective or incorrect item, we will work with you to make things right.


Quick Ship Products
A non-refundable restocking fee of 15% applies to returns, cancellations or changes on Quick Ship products. Full refunds are only given if the order is canceled within 48 hours of the order being placed.
White Glove Delivery service charges are not refundable. Returns must be received in original condition within 30 days. Credit card orders will receive refunds in the form of a credit back to the original account.

Returns are accepted only at the warehouse of your local retailer. No returns will be accepted at the store location itself. To make a return, please fill out a Return form and email to return@rosetusa.com. You will then be contacted by the store in charge of your order(s) with further details.


Made to Order Products
We do not accept any returns or exchanges on made to order furniture, this includes products not included in quick ship and/or custom (your choice of finish and fabric) products. 
Cancellation of an order can only be done within 48 hours of the order being placed. If you wish to cancel an order, please fill out a Cancellation form and e-mail to cancel@rosetusa.com. You will then be contacted by the store in charge of your order(s) with further details.


Please be aware that furniture is susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.

 

Delayed Delivery Service
If there is a specific time period when you may not be able to accept delivery, please contact your local distributor. Items stored for more than 30 days will be subject to a 10% retail fee for monthly storage.

 

Ligne Roset Online Store Delivery Terms and Disclaimer

Ligne Roset upholds the highest level of production standards within every manufacturing facility. In the event of a change in your order’s lead time or cancellation, due to unforeseen manufacturing difficulties, delays, or limitations, the Ligne Roset dealer assigned as your primary point of contact will provide you with all of the details concerning your order.

All information related to order delivery contained within this site in not legally binding or guaranteed. For the most up-to-date production information regarding your order, please contact the Ligne Roset dealer assigned as your primary point of contact. Shipping lead-time is an estimated lead-time based on our long time knowledge of shipping goods from France to the USA. Please note that we cannot be held responsible for delays caused by weather condition, nor custom border control or anything that may happen during the shipping period.

 

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Catalog Request

By ordering online, your order will immediately be linked to your closest Ligne Roset distributor.
With one of the strongest networks in high-end contemporary furniture Ligne Roset will deliver the best service and follow-up with your e-order.
A representative of the store will contact you within 48 hours after placing your order.
As your main point of contact, you will be able to contact this store whenever you need and they will keep you updated on the status of your order.
Even during the process of an e-order we put the human relationship at the center of our process.

To process your request, you must provide us with your order confirmation number received in your order confirmation e-mail. Without this number, the treatment of your request might take much longer. Thank you for your understanding.

Please inspect your purchase immediately upon delivery. If an item is damaged or unsatisfactory, your local retailer in charge of your order will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or exchange. You may also contact us via e-mail at customerservice@rosetusa.com. If you receive a damaged, defective or incorrect item, we will work with you to make things right.

These delivery, cancellation and return policies are only valid for items purchased on the official Ligne Roset (www.ligne-roset.com/us) e-commerce website for the U.S. market. 


Quick Ship Products
A non-refundable fee of 15% applies to returns, cancellations or changes on Quick Ship products. Full refunds are only given if the order is canceled within 48 hours of the order being placed.
White Glove Delivery service charges are not refundable. Returns must be received in original condition within 30 days. Credit card orders will receive refunds in the form of a credit back to the original account.

Returns are accepted only in the warehouse of your local retailer. No returns will be accepted at the store location itself. To make a return, please fill out a Return form and email to return@rosetusa.com. You will then be contacted by the store in charge of your order(s) with further details.


Made to Order Products
We do not accept any returns or exchanges on made to order furniture, this includes products not included in quick ship and/or custom (your choice of finish and fabric) products. 
Cancellation of an order can only be done within 48 hours of the order being placed. If you wish to cancel an order, please fill out a Cancellation form and e-mail to cancel@rosetusa.com. You will then be contacted by the store in charge of your order(s) with further details.

 

How Is Your Information Protected?
This site has security measures in place to protect the loss, misuse and alteration of information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card information and sign-in password, are stored in encrypted format at all times. This Website, and more importantly all user information, are further protected by a multi-layer firewall based security system.
 
Correcting and updating your information
Users of our Site are able to modify their account information, such as shipping and billing addresses, each time they place an order with us.
 
Payments
Ligne Roset collects the entire amount due at the time of the order. All prices on our website are listed in U.S. dollars and do not include tax and transportation costs. Sales tax is charged based on the State where the customer resides. For items offered as a set, the price listed refers to the entire set.
 
Contact Information
If you have any questions concerning this Privacy Policy or about Ligne Roset's information collection practices, please contact us at 
customerservice@rosetusa.com
At Ligne Roset we believe in providing you with as much choice as possible for each model so that you can make each purchase a completely personal and individual one. For example, with the Feng range there are 18 different options for the sofa itself (including choice of feet) 38 fabric choices which range in price from grade E to grade X and on average forty different colour options. It is unlikely there will ever be two people with exactly the same sofa! For expert help and advise on all options available to you, you will need to speak to your local retailer who also be able to provide you with comprehensive information regarding pricing.