1. Ownership and Content
This Site is owned and operated by Roset (UK) Limited (a limited company formed under English law with company number 1483337). If You would like to contact us about anything contained on the Site, please contact Us at firstname.lastname@example.org.
2. Access and use of the Site
2.1 You may not use the Site in any improper or unlawful manner or in breach of any legislation or licence that applies to You. Without limiting the foregoing, You agree that when using the Site You will not: create multiple logins; impersonate others; or use software to harvest information from the Site.
2.2 You agree that You will not use, copy, download, extract or reutilise any part of the Site or any information or content available on the Site, or use or allow any third party to use, copy, download, extract or reutilise any part of the Site for any commercial purpose.
2.3 You agree to comply with all reasonable instructions that We may give You regarding the use of the Site.
2.4 You are responsible for ensuring that no one uses Your equipment to access the Site without Your permission. We will be entitled to assume that anyone who accesses the Site using Your equipment has Your permission to do so and You will be liable for any charges or any other costs, liabilities or damages that may be incurred by any such person.
3. Third Party Site
4. Intellectual Property
4.2 All Intellectual Property Rights in and to the Site and all content and materials contained therein are owned by and shall remain owned by Us and/or Our licensors. You may view, download and print any materials and information made available to You through the Site subject to the following conditions:
(a) the material and information may only be used for Your personal and non-commercial purposes;
(b) the material and information shall not be reproduced or included in any other work or publication in any medium;
(c) the material and information may not be modified or altered in any way;
(d) subject to paragraph 4.3, the material and information may not be distributed or sold to any third party;
(e) You may not remove any copyright or other proprietary notices contained in the material or the information.
4.4 We do not make any warranty or representation in respect of the ownership or origin of any third party material included on the Site.
4.5 Please contact email@example.com if You believe that content displayed on the Site has violated Your copyright or Intellectual Property Rights.
5.1 We will exercise all reasonable skill and care in providing the Site. However, We may obtain certain materials and information provided on the Site from third party partners and so We are not able to guarantee the accuracy, completeness, currency or reliability of any such materials or information.
6.2 We will notify You of any such claims or proceedings and keep You informed as to the progress of such claims or proceedings.
7. Limitation of Liability
7.2 Subject to paragraph 7.1, You agree that We shall not be liable for: (a) any direct loss, claim or damage; (b) any indirect loss, claim or damage, or any punitive, special, incidental or consequential damages of any kind (including but not limited to lost savings or loss or corruption of data); or (c) any loss of profit (whether direct or indirect), in each case whether based in contract, tort (including negligence), strict liability, or otherwise, which arises out of or is in any way connected with (i) any use of this Site or its contents (ii) any failure or delay in the use of any component of the Site including, without limitation, any unavailability of the Site irrespective of duration of any period of unavailability; or (iii) any use of or reliance upon any information, material, software, products, services and related graphics obtained through the Site, in all cases even if We have been forewarned of the possibility of such loss or damage.
8. Your Status
By placing an order through the Site (Order), you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old and that all of the information which you provide is true, accurate and up to date.
9. How the contract is formed
9.1 The Order Confirmation
After placing an Order, you will receive an e-mail acknowledging receipt of your Order (the Order Confirmation). Please note that this does not mean that your Order has been accepted. Your order constitutes an offer to us to buy a Product.
9.2 The Dispatch Confirmation
All orders are subject to availability and subject to our acceptance. We will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation). The Dispatch Confirmation will confirm the name and contact details of the relevant affiliate (the affiliate) who will be responsible for dispatching the Order and for any after sales issues.
9.3 The Contract
The contract between you and us will only be formed when the Dispatch Confirmation is sent to you. We reserve the right to refuse to deliver to any individual or company.
The Contract will relate only to those Products for which dispatch have been confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your Order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
10. Descriptions and product information
(a) We try to show Products on the Site as accurately as possible. Despite this, slight variations may occur. For example the colour of the Product may vary in accordance with the settings of your computer, monitor, software or printer from the colour of the actual Product you receive.
(b) Due to the unique, handmade nature of many of our Products there might be slight variations. No responsibility can be accepted for these variations. These could include, but are not limited to, slight differences in texture/wood type or colour, shades of fabric or dimensions of Products.
(c) Whilst every effort will be made at time of purchase to colour match Products (where more than one item in a range is ordered) we cannot be held responsible or guarantee there will not be minor variations in finish and colour.
10.2 All sizes of Products specified on the Site are approximate only. As most of our Products are hand-made, their actual sizes can be larger or smaller than specified on the Site and it is your responsibility to check carefully that the Products you have ordered will fit into your home. You should measure any doorways, corridors or staircases the Product will have to pass through, including space for manoeuvring and turning.
11.1 Delivery will be made to the address specified when you complete the Order. The Dispatch Confirmation will set out the method and final price of delivery and We will contact you in order to arrange delivery.
11.2 We will use a variety of delivery methods depending on the size of the Product you order and the speed with which you wish to receive it. For more information on our delivery arrangements and prices, please see our FAQs. Please note that we will only deliver to a mainland address in Great Britain.
11.3 We will aim to fulfill your order within the delivery period set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are circumstances beyond our control which prevent us from doing so, for example, import delays or higher than anticipated demand. Where this is the case, we will be under no liability to you for such delay or failure.
11.4 A competent adult over the age of 18 must be available at the delivery address to carefully check the Products and sign and acknowledge their receipt in a safe and satisfactory condition. Any defect must be reported immediately to Customer Services at firstname.lastname@example.org. If no adult is present when We attempt to deliver, We reserve the right to charge additional amounts for storage of the Product and for any necessary redelivery charges.
11.5 If we are unable to access your property to deliver a Product due to restrictions at the property, we may provide you with the option to cancel your Order, provided that we reserve the right to retain up to 50% of the full amount you paid for the Product.
12.1 Subject to paragraph 12.2, if you are a consumer in the UK/EU, where you place an Order for a non-bespoke Product, you may cancel the Contract for such non-bespoke Product within seven working days, beginning on the day after you receive the Product in accordance with the Distance Selling Regulations. In this case, you will receive a full refund of the price of the Product together with any related delivery charges provided that:
(a) You must inform Us in writing at the address specified in the Dispatch Confirmation;
(b) You must either (i) return the Product(s) to Us in a new and unused condition and with the original packaging, and at your own cost and risk or (ii) arrange for us to pick up the Product in which case you will be responsible for paying any pick up fee (see further FAQs); and
(c) You must take reasonable care of the Products while they are in your possession. We reserve the right to charge you for any damage to the Products while they are in your possession.
12.2 You will not have any right to cancel a Contract for the supply of any bespoke Products made to your order (i.e. any non-express delivery items).
12.3 Your refund will be processed as soon as practicable and not more than 30 days after the date you give us notice of cancellation. We will only make a refund using the same method of payment You originally used to pay for the Product.
This paragraph does not affect your statutory rights.
13.1 You should take care to follow any care instructions. The Products are for general domestic use only and must be used for the intended purpose.
13.2 Please notify Us of obvious defects that are apparent on first inspection of the goods within 7 working days of delivery and additionally, wherever possible, by describing the defects on the Acknowledgment of Receipt document you are asked to sign. For other defects, please notify Us as soon as you discover those defects and at the latest within 7 working days of delivery.
13.3 You agree that we (or our appointed agents) may examine and test any Product that You claim to be defective to establish whether those defects are our responsibility. Where we need to send the Product away for examination and testing, then you will permit us (or our agents) to collect the goods from you for that purpose.
13.4 Where defective goods are exchanged, you must allow us to collect the defective goods from you prior to replacement. Please also note that you may have to wait for replacement goods that are non-stock items or are made-to-order.
13.5 Where we are satisfied that the Product is damaged or faulty, you will be offered a replacement, a full refund or credit for the price of the Product together with any related delivery charges you have paid provided that:
(a) You must return the Product(s) to Us (or where applicable arrange for Us to pick up the Product(s)) in a new and unused condition and with the original packaging; and
(b) You must take reasonable care of the Products while they are in your possession. We reserve the right to charge you for any damage to the Products while they are in your possession.
This paragraph does not affect your statutory rights.
14. Risk and title
14.1 The Product(s) will be at your risk of loss or damage from the time of delivery or at the time made available to You. For self-assembly goods, you must read the assembly instructions carefully as we cannot accept responsibility for any self-assembly Product that is damaged as a result of not following the instructions properly.
14.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
15. Price and payment
15.1 Subject to paragraphs 15.3 and 15.4 below, the price of any Products will be as quoted on the Site and will include VAT but exclude delivery costs and, where applicable fitting costs, each as set out in our FAQs, which will be added to the total amount due.
15.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
15.3 The Site contains a large number of Products and some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions as to whether you wish to reconfirm the Order at the correct price before dispatching the Product, or reject your order and notify you of such rejection.
15.4 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
15.5 Payment for Products can be made by credit or debit card registered to a UK address.
We may remove the Site or cease the provision of the Site or any features or functions of the Site at any time in Our sole discretion for any reason whatsoever.
17. Data Protection and Privacy
18. Competitions and Prize Draws
From time to time it may be possible to enter competitions or prize draws through the Site. There may be additional terms and conditions applicable to those competitions or prize draws. Where additional terms apply You will be notified of that fact and given an opportunity to read those terms and conditions before You enter the competition or the prize draw.
19.1 You may not transfer or subcontract the Contract, or any of your rights or obligations arising under it, without our prior written consent.
19.2 We reserve the right to transfer, assign, novate or sub-contract the Contract, or any of Our rights or obligations arising under it, at any time during the term of the Contract. In particular, we reserve the right to sub-contract to one of our affiliates the delivery obligations and after sales obligations to you.
19.8 This Agreement and any contract formed pursuant to it is governed by the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the English Courts.
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