Legal Terms

The site www.ligne-roset.com is a property of ROSET SAS (hereinafter “Ligne Roset website”), with a capital of 10,000,000 euros, the registered office of which is domiciled:

1 route du Pont - 01470 Briord

registered with the Bourg-en-Bresse RCS under number 545 920 076.

The Ligne Roset brand is a registered trademark. The site is declared to the CNIL under number 1058542.

ROSET SAS is registered in the national issuer register on the furniture items market, under number FR002918. This number guarantees that ROSET SAS, by joining ECOMOBILIER, is in compliance with the regulatory obligations incumbent on it in application of Article L 541-10-1-10e of the Environment Code.

Intellectual and Industrial Property

The general structure as well as the content of the Ligne Roset website, in particular the texts, photographs, images and sounds, are the exclusive property of ROSET. Any reproduction, in whole or in part, of this Ligne Roset website or its content, by any means whatsoever, without the express authorization of ROSET is prohibited. This Ligne Roset website respects copyright. All rights of the authors of protected works reproduced and communicated on this Ligne Roset website are reserved. Except without prior written authorization, any use of the works other than individual and private reproduction and consultation is prohibited. The violation of all these mandatory provisions subjects the offender, and all responsible persons, to the criminal and civil penalties provided for by law.

Protection of personal data

The Ligne Roset website collects personal data relating to its users in the frameworks described below. The data collected is only that provided by the user himself when using these services, except the IP address which is additionally recorded for the management of cookies and online orders.

1. The contact form. This data is kept in a database and is only used in the context of an email exchange. If the contact results in collaboration with Ligne Roset, this data is kept for customer management purposes.

2. The catalog request form. These data are kept in a database. They are only used for the transmission of information and are updated every 3 years.

3. The newsletter subscription form. This data is kept in a Mailchimp database. Please refer to their terms of use. They are kept until the user unsubscribes and refreshed every 3 years.

4. The exclusive offers and personalized information form. This data is kept in a Mailchimp database. Please refer to their terms of use. They are kept until the user unsubscribes and refreshed every 3 years.

5. The private sales registration form. This data is kept in a Mailchimp database. Please refer to their terms of use. They are kept until the user unsubscribes and refreshed every 3 years.

6. The appointment request form. This data is kept in a database and is only used for the exchange of information. If the contact results in collaboration with Ligne Roset, this data is kept for customer management purposes.

7. The information request form. This data is kept in a database and is only used for the exchange of information. If the contact results in collaboration with Ligne Roset, this data is kept for customer management purposes.

8. The registration forms linked to an order on the online store. This data is kept in a database for customer management and billing purposes. They are sent to the partner stores in charge of delivery.

9. Cookies (see next point).

The information collected may be transmitted to our partners in charge of their operation in accordance with the indications previously indicated or to the partner stores. The method of communication with the Internet user can be done by post, email, phone call or SMS depending on the type of form completed.

In accordance with European Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, users whose data have collected have the right to consult these data, to request their correction or, if necessary, their deletion. Users can also object to the processing of data concerning them.

These rights can be exercised by sending a request

Subscription to the newsletter

Catalogue Request

Learn more about data management and protection

Learn more about data management and protection

Offre exclusive

Learn more about data management and protection

At Ligne Roset we believe in providing you with as much choice as possible for each model so that you can make each purchase a completely personal and individual one. For example, with the Feng range there are 18 different options for the sofa itself (including choice of feet) 38 fabric choices which range in price from grade E to grade X and on average forty different colour options. It is unlikely there will ever be two people with exactly the same sofa! For expert help and advise on all options available to you, you will need to speak to your local retailer who also be able to provide you with comprehensive information regarding pricing.
Ligne Roset is committed to respecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not sell or disclose any information that identifies you to a third party if requested. In addition, when you place an order with Ligne Roset your personal information and credit card information are secured.

Please inspect your purchase immediately upon delivery. If an item is damaged or unsatisfactory our local retailer in charge of your order will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or an exchange. You may also contact us via e-mail at admin@ligne-roset.co.uk. If you receive a damaged, defective or incorrect item, we will work with you to make things right.

Quick ship products:
A non-refundable fee of 20% applies to returns, cancellations or changes on quick ship products. Full refunds are only given if the order is cancelled within 48 hours of the order being placed.

White Glove Delivery Service charges are not refundable.

Returns are accepted only at the warehouse of your local retailer. No returns will be accepted at the store location itself. To make a return, complete the return form here and attach images of your piece, prepay the postage, and insure each package and ship to the address your local retailer will communicate to you or you can email us at admin@ligne-roset.co.uk.

Made to Order Products:
We do not accept any returns or exchanges on made to order furniture, this includes products not included in quick ship and/or custom (your choice of finish and fabric) products.

Cancellation of an order can only be done within 48 hours of the order being placed. If you wish to cancel an order, please fill out a Cancellation form and e-mail to admin@ligne-roset.co.uk.

This return policy is only valid for items purchased on the official Ligne Roset e-commerce website for the UK market.

Please be aware that furniture is susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.

Delayed Delivery Service:
If there is a specific time period when you may not be able to accept delivery, please contact your local distributor. Items stored for more than 30 days will be subject to a 10% retail fee for monthly storage.
We stand behind the quality of everything we sell. Your satisfaction with our products is of the utmost importance to us. We make every effort to select and sell products constructed of premium materials built by highly skilled people to exacting standards.

If there is a problem with your order, contact your local Ligne Roset showroom or our Customer Service team at admin@ligne-roset.co.uk within three (3) days of receipt. If you receive a damaged, defective or incorrect item, we will work with you to make things right.

If you wish to return an item, your refund will be reduced by a restocking charge equal to 10% of the purchase price and you will be responsible for outbound and return shipping and delivery charges. Returns must be received in original condition within 30 days. Credit card orders will receive refunds in the form of a credit back to the original account. Check and cash payments will be returned via a refund check or Ligne Roset Merchandise Credit.

White Glove Delivery Service charges are not refundable. We do not accept any returns or exchanges on custom or special order furniture. This return policy is only valid for items purchased on the official Ligne Roset website.

If you have any questions, please contact us at admin@ligne-roset.co.uk.

Ligne Roset is committed to respecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not sell or disclose any information that identifies you to a third party if requested. In addition, when you place an order with Ligne Roset your personal information and credit card information are secured.

Please inspect your purchase immediately upon delivery. If an item is damaged or unsatisfactory our local retailer in charge of your order will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or an exchange. You may also contact us via e-mail at admin@ligne-roset.co.uk. If you receive a damaged, defective or incorrect item, we will work with you to make things right.

Quick ship products:
A non-refundable fee of 20% applies to returns, cancellations or changes on quick ship products. Full refunds are only given if the order is cancelled within 48 hours of the order being placed.

White Glove Delivery Service charges are not refundable.

Returns are accepted only at the warehouse of your local retailer. No returns will be accepted at the store location itself. To make a return, complete the return form and attach images of your piece, prepay the postage, and insure each package and ship to the address your local retailer will communicate to you or you can email us at admin@ligne-roset.co.uk.

Made to Order Products:
We do not accept any returns or exchanges on made to order furniture, this includes products not included in quick ship and/or custom (your choice of finish and fabric) products.

Cancellation of an order can only be done within 48 hours of the order being placed. If you wish to cancel an order, please fill out a Cancellation form and e-mail to admin@ligne-roset.co.uk.

This return policy is only valid for items purchased on the official Ligne Roset e-commerce website for the UK market.

Please be aware that furniture is susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.
 
Delayed Delivery Service:
If there is a specific time period when you may not be able to accept delivery, please contact your local distributor. Items stored for more than 30 days will be subject to a 10% retail fee for monthly storage.
At Ligne Roset we believe in providing you with as much choice as possible for each model so that you can make each purchase a completely personal and individual one. For example, with the Feng range there are 18 different options for the sofa itself (including choice of feet) 38 fabric choices which range in price from grade E to grade X and on average forty different colour options. It is unlikely there will ever be two people with exactly the same sofa! For expert help and advise on all options available to you, you will need to speak to your local retailer who also be able to provide you with comprehensive information regarding pricing.