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Ligne Roset is committed to respecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will not sell or disclose any information that identifies you to a third party if requested. In addition, when you place an order with Ligne Roset your personal information and credit card information are secured.
Please inspect your purchase immediately upon delivery. If an item is damaged or unsatisfactory our local retailer in charge of your order will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or an exchange. You may also contact us via e-mail at firstname.lastname@example.org. If you receive a damaged, defective or incorrect item, we will work with you to make things right.
White Glove Delivery Service charges are not refundable.
Returns are accepted only at the warehouse of your local retailer. No returns will be accepted at the store location itself. To make a return, please email us at email@example.com.
Made to Order Products:
We do not accept any returns or exchanges on made to order furniture, this includes products not included in quick ship and/or custom (your choice of finish and fabric) products.
Cancellation of made-to-order orders can be done until production has started.
Cancellation of any other order can only be done within 48 hours of the order being placed. If you wish to cancel an order, please e-mail to firstname.lastname@example.org.
This return policy is only valid for items purchased on the official Ligne Roset e-commerce website for the UK market.
Please be aware that furniture is susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.
Delayed Delivery Service:
If there is a specific time period when you may not be able to accept delivery, please contact your local distributor. Items stored for more than 30 days will be subject to a 10% retail fee for monthly storage.