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By ordering online, your order will immediately be linked to your closest Ligne Roset distributor. With one of the strongest networks in high-end contemporary furniture Ligne Roset will deliver the best service and follow-up with your e-order. A representative of the store will contact you within 48 hours after placing your order. As your main point of contact, you will be able to contact this store whenever you need and they will keep you updated on the status of your order. Even during the process of an e-order we put the human relationship at the center of our process.
Return and exchange
To process your request, you must provide us with your order confirmation number received in your order confirmation e-mail. Without this number, the treatment of your request might take much longer. Thank you for your understanding.
Please inspect your purchase immediately upon delivery. If an item is damaged or unsatisfactory, your local retailer in charge of your order will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or exchange. You may also contact us via e-mail firstname.lastname@example.org. If you receive a damaged, defective or incorrect item, we will work with you to make things right.
These delivery, cancellation and return policies are only valid for items purchased on the official Ligne Roset (www.ligne-roset.com/us) e-commerce website for the U.S. market.
Quick Ship Products A non-refundable fee of 15% applies to returns, cancellations or changes on Quick Ship products. Full refunds are only given if the order is canceled within 48 hours of the order being placed. White Glove Delivery service charges are not refundable. Returns must be received in original condition within 30 days. Credit card orders will receive refunds in the form of a credit back to the original account.
Returns are accepted only in the warehouse of your local retailer. No returns will be accepted at the store location itself. To make a return, please fill out aReturn formand email email@example.com. You will then be contacted by the store in charge of your order(s) with further details.
Made to Order Products We do not accept any returns or exchanges on made to order furniture, this includes products not included in quick ship and/or custom (your choice of finish and fabric) products. Cancellation of an order can only be done within 48 hours of the order being placed. If you wish to cancel an order, please fill out aCancellation formand e-mail firstname.lastname@example.org. You will then be contacted by the store in charge of your order(s) with further details.
At Ligne Roset we believe in providing you with as much choice as possible for each model so that you can make each purchase a completely personal and individual one. For example, with the Feng range there are 18 different options for the sofa itself (including choice of feet) 38 fabric choices which range in price from grade E to grade X and on average forty different colour options. It is unlikely there will ever be two people with exactly the same sofa! For expert help and advise on all options available to you, you will need to speak to your local retailer who also be able to provide you with comprehensive information regarding pricing.