Filosofía Ligne Roset

Filosofía

El entorno extraordinario en el que la Compañía Roset es localizada nos recuerda diariamente de nuestros deberes como eco-ciudadanos. Le debemos el máximo respeto.
Diseño ecológico Ligne Roset

Diseño ecológico

El diseño ecológico tiene como objetivo introducir estrictos criterios ambientales en el diseño de un producto cuando se crea por primera vez. Esto implica una identificación de los problemas ambientales asociados con el producto durante la duración de su ciclo de vida.
Reciclaje Ligne Roset

Reciclaje

Desde los 1970's, los líderes de la empresa familiar han sido concientes de las cuestiones ambientales, y por lo tanto instalaron un sistema para la separación de desecho y recuperación en cada fábrica.

Ambientes Limpios

En virtud de la fabricación "limpia", nuestros muebles y tapicería no emiten gases o crean residuos tóxicos en los hogares de los consumidores. Sólo utilizamos productos y materiales recomendados por el FCBA (Forêts, Celulosa, Bois et Ameublement), que cumplen con todas las normas europeas.

Protección del Aire

Ligne Roset toma la contaminación del aire, y la búsqueda de un aire limpio, muy seriamente. Durante los últimos 10 años hemos estado utilizando barnices acrílicos UV que se endurecen utilizando luces UV (lo cual resulta en ninguna liberación de subproductos). A diferencia de la mayoría de los otros fabricantes de muebles, nuestros barnices no requieren solventes.

Proveedores

Algunos de nuestros proveedores han obtenido premios por su compromiso con las cuestiones ambientales. También tratamos de asegurarnos de que utilizamos los proveedores de productos y materiales más ecológicamente racionales.

bienestar de los empleados

Nuestra producción se basa casi totalmente en Francia, con nuestros empleados, por tanto, bajo nuestra administración directa — que asegura que podamos mantener los más altos niveles de bienestar para nuestro personal.

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By ordering online, your order will immediately be linked to your closest Ligne Roset distributor.
With one of the strongest networks in high-end contemporary furniture Ligne Roset will deliver the best service and follow-up with your e-order.
A representative of the store will contact you within 48 hours after placing your order.
As your main point of contact, you will be able to contact this store whenever you need and they will keep you updated on the status of your order.
Even during the process of an e-order we put the human relationship at the center of our process.

To process your request, you must provide us with your order confirmation number received in your order confirmation e-mail. Without this number, the treatment of your request might take much longer. Thank you for your understanding.

Please inspect your purchase immediately upon delivery. If an item is damaged or unsatisfactory, your local retailer in charge of your order will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or exchange. You may also contact us via e-mail at customerservice@rosetusa.com. If you receive a damaged, defective or incorrect item, we will work with you to make things right.


Quick Ship Products
A non-refundable fee of 15% applies to returns, cancellations or changes on Quick Ship products. Full refunds are only given if the order is canceled within 48 hours of the order being placed.
White Glove Delivery service charges are not refundable. Returns must be received in original condition within 30 days. Credit card orders will receive refunds in the form of a credit back to the original account.

Returns are accepted only at the warehouse of your local retailer. No returns will be accepted at the store location itself. To make a return, please fill out a Return form and email to return@rosetusa.com. You will then be contacted by the store in charge of your order(s) with further details.


Made to Order Products
We do not accept any returns or exchanges on made to order furniture, this includes products not included in quick ship and/or custom (your choice of finish and fabric) products. 
Cancellation of an order can only be done within 48 hours of the order being placed. If you wish to cancel an order, please fill out a Cancellation form and e-mail to cancel@rosetusa.com. You will then be contacted by the store in charge of your order(s) with further details.

How Is Your Information Protected?
This site has security measures in place to protect the loss, misuse and alteration of information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card information and sign-in password, are stored in encrypted format at all times. This Website, and more importantly all user information, are further protected by a multi-layer firewall based security system.
 
Correcting and updating your information
Users of our Site are able to modify their account information, such as shipping and billing addresses, each time they place an order with us.
 
Payments
Ligne Roset collects the entire amount due at the time of the order. All prices on our website are listed in U.S. dollars and do not include tax and transportation costs. Sales tax is charged based on the State where the customer resides. For items offered as a set, the price listed refers to the entire set.
 
Contact Information
If you have any questions concerning this Privacy Policy or about Ligne Roset's information collection practices, please contact us at 
customerservice@rosetusa.com
At Ligne Roset we believe in providing you with as much choice as possible for each model so that you can make each purchase a completely personal and individual one. For example, with the Feng range there are 18 different options for the sofa itself (including choice of feet) 38 fabric choices which range in price from grade E to grade X and on average forty different colour options. It is unlikely there will ever be two people with exactly the same sofa! For expert help and advise on all options available to you, you will need to speak to your local retailer who also be able to provide you with comprehensive information regarding pricing.