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To process your request, you must provide us with your order confirmation number received in your order confirmation e-mail. Without this number, the treatment of your request might take much longer. Thank you for your understanding.
Please inspect your purchase immediately upon delivery. If an item is damaged or unsatisfactory, your local retailer in charge of your order will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or exchange. You may also contact us via e-mail at customerservice@rosetusa.com. If you receive a damaged, defective or incorrect item, we will work with you to make things right.
Quick Ship Products
A non-refundable fee of 15% applies to returns, cancellations or changes on Quick Ship products. Full refunds are only given if the order is canceled within 48 hours of the order being placed.
White Glove Delivery service charges are not refundable. Returns must be received in original condition within 30 days. Credit card orders will receive refunds in the form of a credit back to the original account.
Returns are accepted only at the warehouse of your local retailer. No returns will be accepted at the store location itself. To make a return, please fill out a Return form and email to return@rosetusa.com. You will then be contacted by the store in charge of your order(s) with further details.
Made to Order Products
We do not accept any returns or exchanges on made to order furniture, this includes products not included in quick ship and/or custom (your choice of finish and fabric) products.
Cancellation of an order can only be done within 48 hours of the order being placed. If you wish to cancel an order, please fill out a Cancellation form and e-mail to cancel@rosetusa.com. You will then be contacted by the store in charge of your order(s) with further details.