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Guggenbichlerdesign... Ligne Roset

Guggenbichlerdesign...

guggenbichlerdesign… loves to create and design furniture and products with clear elegance, timeless simplicity and independent character for wonderful environments.
Harald, born in Klagenfurt in Austria, and Heike, born in Vienna, founded the industrial design studio located in Vienna in 2004. Ever since they jointly design living, contract and office furniture, for in- and outdoor use and cooperate with international well known companies such as Tonon, Fermob, Crassevig, Neudörfler, Rossin, … and Ligne Roset.
Both started with very different types of education: Harald is a graduated designer and a skilled master carpenter. Heike studied business administration with a main focus on advertising and market research. Now they unite knowledge of marketing with experience, technical know-how and an organic-emotional feeling for materials, function and aesthetics.
The process of design is complex like creating a symphony. It requires sensitivity, intuition and experience: a little bit of this and that, mixed to a perfect whole - something significant, delightful and sustaining.
For guggenbichlerdesign… the cooperation with Ligne Roset, an extraordinary family run company with long tradition, intensive handcrafting experience and a wide variety of design classics, represents something very special.

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At Ligne Roset we believe in providing you with as much choice as possible for each model so that you can make each purchase a completely personal and individual one. It is unlikely there will ever be two people with exactly the same sofa! For expert help and advise on all options available to you, you will need to speak to your local retailer who also be able to provide you with comprehensive information regarding pricing. 

Ligne Roset is committed to respecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will not sell or disclose any information that identifies you to a third party if requested. In addition, when you place an order with Ligne Roset your personal information and credit card information are secured.

Please inspect your purchase immediately upon delivery. If an item is damaged or unsatisfactory our local retailer in charge of your order will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or an exchange. You may also contact us via e-mail at online@ligne-roset.co.uk. If you receive a damaged, defective or incorrect item, we will work with you to make things right.

White Glove Delivery Service charges are not refundable.

Returns are accepted only at the warehouse of your local retailer. No returns will be accepted at the store location itself. To make a return, please email us at online@ligne-roset.co.uk.

Made to Order Products:
We do not accept any returns or exchanges on made to order furniture, this includes products not included in quick ship and/or custom (your choice of finish and fabric) products.

Cancellation of made-to-order orders can be done until production has started.

Cancellation of any other order can only be done within 48 hours of the order being placed. If you wish to cancel an order, please e-mail to admin@ligne-roset.co.uk.

This return policy is only valid for items purchased on the official Ligne Roset e-commerce website for the UK market.

Please be aware that furniture is susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.

Delayed Delivery Service:
If there is a specific time period when you may not be able to accept delivery, please contact your local distributor. Items stored for more than 30 days will be subject to a 10% retail fee for monthly storage.

We stand behind the quality of everything we sell. Your satisfaction with our products is of the utmost importance to us. We make every effort to select and sell products constructed of premium materials built by highly skilled people to exacting standards.

If there is a problem with your order, contact your local Ligne Roset showroom or our Customer Service team at online@ligne-roset.co.uk within three (3) days of receipt. If you receive a damaged, defective or incorrect item, we will work with you to make things right.

If you wish to return an item, your refund will be reduced by a restocking charge equal to 10% of the purchase price and you will be responsible for outbound and return shipping and delivery charges. Returns must be received in original condition within 30 days. Credit card orders will receive refunds in the form of a credit back to the original account. Check and cash payments will be returned via a refund check or Ligne Roset Merchandise Credit.

White Glove Delivery Service charges are not refundable. We do not accept any returns or exchanges on custom or special order furniture. This return policy is only valid for items purchased on the official Ligne Roset website.

If you have any questions, please contact us at online@ligne-roset.co.uk.